Shift Leader & Customer Experience Champion

Dairy Queen; Flatonia (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Dairy Queen is seeking a Shift Leader to guide hourly staff during shifts, capable of performing all crew functions including customer service, product preparation, cash handling, drive-thru and back-line work. The role emphasizes organizing staff, training, and maintaining guest service standards in a fast-paced environment.

You will resolve customer issues, support management in executing business plans, and contribute to store performance with strong communication and teamwork.

Qualifications

• Must be at least 18 years old.
• High school diploma required.
• 1-year minimum of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Professionalism, good communication, and conflict resolution skills.
• Ability to work flexible hours and days.

Responsibilities

• Assist in managing specific areas of restaurant during scheduled shifts.
• Ensure restaurant is organized and staffed per schedule with proper task delegation.
• Conduct orientation, training and evaluation of crew members.
• Assist hourly employees at the point of sale with promotions.
• Ensure guest service meets quality, value and cleanliness standards.
• Handle minor customer complaints and escalate when necessary.
• Contribute to the restaurant’s business plan through assigned tasks and projects.
• Complete cash accountability reports accurately on shifts.
• Able to perform duties of all non-management positions as needed.
• Inform supervision promptly of significant issues.
• Perform other duties as requested by management.

Skills

Customer service

Leadership

Communication skills

Team building

Problem solving

Flexibility

Mathematics

Windows literacy

Professionalism

Shift leadership

Education

High school diploma

Job description

Dairy Queen is seeking a Shift Leader to guide hourly staff during shifts, capable of performing all crew functions including customer service, product preparation, cash handling, drive-thru and back-line work. The role emphasizes organizing staff, training, and maintaining guest service standards in a fast-paced environment.

You will resolve customer issues, support management in executing business plans, and contribute to store performance with strong communication and teamwork.