Restaurant Shift Leader: Lead Service & Ops

Dairy Queen; Schulenburg (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen in Schulenburg, Texas, is seeking a Shift Leader to guide hourly staff during shifts. You will perform all crew duties when needed, oversee customer service, and help maintain cleanliness and efficiency on the floor and at the drive-thru.

Responsibilities include training and evaluating team members, delegating tasks per schedule, handling minor customer concerns, and ensuring accurate cash handling and reporting. Flexibility to cover peak times is essential.

Qualifications

• Minimum 1 year of management experience in a restaurant.
• Must be 18+ and able to work flexible hours.
• Strong dedication to customer service and guest satisfaction.
• Excellent teambuilding and interpersonal skills.
• Good math ability and computer literacy for POS/cash handling.
• Professionalism and strong communication skills.
• Ability to adapt to varying shifts and tasks.

Responsibilities

• Lead hourly staff during scheduled shifts.
• Ensure proper staffing and task delegation per schedule.
• Conduct orientation, training and evaluation of crew members.
• Assist at the point of sale during promotions.
• Maintain guest service quality and store cleanliness.
• Address minor customer complaints and escalate when needed.
• Help implement the restaurant's business plan on shift.
• Complete cash accountability reports accurately.
• Fill in for non-management roles as required.

Skills

Management experience

Customer service

Team leadership

Math skills

Windows-based computer literacy

Professionalism

Communication

Flexible hours

Education

High school diploma

Job description

Dairy Queen in Schulenburg, Texas, is seeking a Shift Leader to guide hourly staff during shifts. You will perform all crew duties when needed, oversee customer service, and help maintain cleanliness and efficiency on the floor and at the drive-thru.

Responsibilities include training and evaluating team members, delegating tasks per schedule, handling minor customer concerns, and ensuring accurate cash handling and reporting. Flexibility to cover peak times is essential.