Restaurant Shift Leader: Lead Team & Service

Dairy Queen - Flatonia; Flatonia (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during shifts. You will perform all crew duties as needed, oversee customer service, product preparation, cash handling and drive-thru operations.

This role emphasizes team leadership, scheduling, training and ensuring high standards of service, cleanliness and accuracy. You will report to management and help execute the restaurant's business plan through hands-on supervision.

Qualifications

• Must be at least 18 years old.
• High school diploma.
• 1 year minimum of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills.
• Ability to work flexible hours and days to support business hours and needs.

Responsibilities

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Skills

Customer service

Leadership

Teambuilding

Probability and math basics

Windows literacy

Communication

Conflict resolution

Flexibility

Education

High school diploma

Job description

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during shifts. You will perform all crew duties as needed, oversee customer service, product preparation, cash handling and drive-thru operations.

This role emphasizes team leadership, scheduling, training and ensuring high standards of service, cleanliness and accuracy. You will report to management and help execute the restaurant's business plan through hands-on supervision.