Shift Leader - Flexible Schedule, Fast-Paced QSR Ops

Workstream; Piqua (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Trainings

Flexible Schedule

Job summary

Dairy Queen is seeking an experienced shift leader to oversee daily restaurant operations and drive exceptional guest experiences. You will support the GM in key areas such as inventory, staffing, and safety while maintaining a positive, high-energy environment.

The ideal candidate brings quick service background, strong leadership, and a commitment to training and coaching teammates. This role emphasizes operations, customer service, and local marketing collaboration in a fast-paced setting.

Qualifications

• Previous quick service restaurant experience strongly preferred.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• ServSafe training provided if not already certified.

Responsibilities

• Manage restaurant operations during scheduled shifts to meet quality, service, and atmosphere goals.
• Ensure staff are trained on PRIDE systems, recipes, and safety practices.
• Assist GM with business planning and P&L awareness, inventory, and scheduling.
• Maintain high Fan service standards and address customer concerns promptly.
• Lead and coach shift leads and crew to build a productive team.
• Enforce health and safety protocols and sanitation procedures.
• Support local store marketing and promotional activities.
• Handle day-to-day responsibilities including staffing, cash control, and safety.

Skills

Customer service

Training & coaching

Leadership

Organization

Goal setting

POS proficiency

Integrity

Tools

POS systems

Job description

Dairy Queen is seeking an experienced shift leader to oversee daily restaurant operations and drive exceptional guest experiences. You will support the GM in key areas such as inventory, staffing, and safety while maintaining a positive, high-energy environment.

The ideal candidate brings quick service background, strong leadership, and a commitment to training and coaching teammates. This role emphasizes operations, customer service, and local marketing collaboration in a fast-paced setting.