Restaurant Shift Leader & Team Coach

Dairy Queen - Flatonia; Flatonia (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during shifts, covering customer service, product preparation, cash handling, drive-thru, and back-line food prep. You must be able to perform all crew duties and mentor the team.

The role emphasizes staff supervision, training, and maintaining restaurant standards, with a focus on prompt problem resolution and guest satisfaction.

Qualifications

• 1 year minimum of management experience at a restaurant chain.
• Must be at least 18 years of age.
• High school diploma.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Must demonstrate professionalism, good communication, strong interpersonal and conflict resolution skills.
• Ability to work flexible hours and days to support business hours and needs.

Responsibilities

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure restaurant is organized and staffed per schedule through proper assignments and break rotation.
• Conduct orientation, training and evaluation of crew members.
• Assist hourly employees at point of sale in product promotions.
• Ensure guest service meets standards for quality, value and cleanliness.
• Handle minor customer complaints and escalate serious issues as needed.
• Contribute to restaurant business plan through tasks and projects.
• Complete cash accountability reports accurately on shifts.
• Perform duties of other non-management positions as required.
• Inform supervision promptly of problems or unusual matters.

Skills

Leadership

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma

Tools

Windows OS

Job description

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during shifts, covering customer service, product preparation, cash handling, drive-thru, and back-line food prep. You must be able to perform all crew duties and mentor the team.

The role emphasizes staff supervision, training, and maintaining restaurant standards, with a focus on prompt problem resolution and guest satisfaction.