Shift Leader: Elevate Service & Team Performance

Baskin-Robbins; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, is seeking a Shift Leader for its Dallas, TX locations. You will lead the store team during your shift to deliver a friendly guest experience and ensure products are prepared to quality standards.

You will coach crew members, assign roles, monitor performance, and reinforce brand guidelines while controlling labor and food costs. This role provides opportunities for growth within a dynamic multi-store franchisee network and a customer‑facing

Qualifications

• Must be able to fluently speak/read English.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Strong guest service orientation and communication skills.
• Ability to lead and coach team members during shifts.

Responsibilities

• Lead and motivate crew during shifts.
• Oversee product preparation to meet standards.
• Assign roles and provide feedback to team members.
• Monitor performance to ensure quality and cleanliness.
• Control labor costs and food costs within shift.
• Ensure adherence to safety and sanitation guidelines.
• Report equipment issues and coordinate with management.

Skills

Fluent English

Supervisory experience

Guest focus

Problem solving

Team leadership

Attention to detail

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, is seeking a Shift Leader for its Dallas, TX locations. You will lead the store team during your shift to deliver a friendly guest experience and ensure products are prepared to quality standards.

You will coach crew members, assign roles, monitor performance, and reinforce brand guidelines while controlling labor and food costs. This role provides opportunities for growth within a dynamic multi-store franchisee network and a customer‑facing