Shift Lead: Guest Experience & Team Coach

Anchor Point Management Group; Normal (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Anchor Point Management Group is hiring a Restaurant Shift Leader to support management during peak periods and coverage gaps. You will lead front-of-house teams, ensure guest issues are resolved, and coach team members to meet service standards.

The role requires strong communication, leadership, and knowledge of safety, sanitation, and responsible alcohol service. You will manage opening/closing procedures and help drive sales and profitability.

Qualifications

• Wing Certified Trainer certification in at least one hourly position.
• Completion of Shift Leader certification.
• Prior experience managing others or Buffalo Wild Wings experience preferred.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid-shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check-outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution: Perform Heart of House Line Checks, Bar Line Checks, Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations: Conduct Team Member pre-shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

Skills

Leadership

Communication

Team Coaching

Guest Service

Marketing Awareness

Sanitation & Safety

RAS knowledge

Operations Knowledge

Conflict Resolution

Emotional Intelligence

Education

Wing Certified Trainer certification

Shift Leader certification

Job description

Anchor Point Management Group is hiring a Restaurant Shift Leader to support management during peak periods and coverage gaps. You will lead front-of-house teams, ensure guest issues are resolved, and coach team members to meet service standards.

The role requires strong communication, leadership, and knowledge of safety, sanitation, and responsible alcohol service. You will manage opening/closing procedures and help drive sales and profitability.