Restaurant Shift Leader: Lead & Elevate Guest Experience

Anchor Point Management Group; Town of Texas (WI); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking a dedicated individual to provide support to the management team during peak periods. Key responsibilities include ensuring all table visits are performed and addressing Guest issues, while coaching Team Members to achieve excellent service.

The role requires leadership abilities, strong verbal communication, and a high degree of customer service, along with a minimum age of 21 and relevant certifications.

Qualifications

• Leadership and facilitation abilities with Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Ability to resolve Guest issues effectively.

Responsibilities

• Ensure that 100% of table visits are performed and Guest issues are resolved.
• Lead and coach Team Member performance.
• Open and close the restaurant, including paperwork.

Skills

Leadership and facilitation abilities

Superior verbal communication

Basic mathematical skills

High degree of customer service

Conflict management

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is seeking a dedicated individual to provide support to the management team during peak periods. Key responsibilities include ensuring all table visits are performed and addressing Guest issues, while coaching Team Members to achieve excellent service.

The role requires leadership abilities, strong verbal communication, and a high degree of customer service, along with a minimum age of 21 and relevant certifications.