Shift Leader: Elevate Hospitality & Team Performance

Capstone Group; Illinois; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team Member referral bonus program

Team Member discount programs

Free Meals while working

Paid Time Off

Tuition reimbursement

Benefits online list

Job summary

Capstone Restaurant Group is seeking a Shift Leader to assist the Assistant Manager and General Manager with daily operations. You will ensure team members perform their duties, meet expectations, and uphold the restaurant's business plan while delivering outstanding hospitality.

The role involves maintaining staffing levels, supervising, training staff, and helping maximize sales while keeping costs in check. A fast-paced, guest-focused environment awaits.

Qualifications

• Must be at least 18 years old.
• Willing to work flexible hours, including opening and closing shifts.
• Reliable transportation and a means to communicate with the restaurant.

Responsibilities

• Ensure hospitality service is outstanding and anticipate guest needs.
• Monitor restaurant operations and address issues proactively.
• Enforce quality, service, and cleanliness standards consistently.
• Maintain appropriate staffing levels and manage labor costs.
• Foster a friendly atmosphere for team members and guests.
• Train and supervise team members effectively.
• Support efforts to maximize sales and control costs.
• Plan and coordinate operational routines during the shift.
• Maintain cooperative relationships with management and staff.
• Ensure sanitation, safety and security policies are followed.

Skills

Communication skills

Leadership

Guest service mindset

Team leadership

Problem solving

Organizational skills

Job description

Capstone Restaurant Group is seeking a Shift Leader to assist the Assistant Manager and General Manager with daily operations. You will ensure team members perform their duties, meet expectations, and uphold the restaurant's business plan while delivering outstanding hospitality.

The role involves maintaining staffing levels, supervising, training staff, and helping maximize sales while keeping costs in check. A fast-paced, guest-focused environment awaits.