Shift Leader: Elevate Customer Experience & Team Performance

Wawa, Inc.; Florence (KY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education assistance program

Store discounts

Paid time off

Paid parental leave

Wellness programs

4-day work week option

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead a busy shift and ensure smooth operations. You will drive customer experiences, coordinate Associates and orders, and maintain high service standards across food and beverage, while guiding a team on daily execution.

The role emphasizes on-site leadership, shift decisions, and maintaining safety and policy compliance to deliver memorable customer service at every interaction.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead a busy shift and ensure smooth operations. You will drive customer experiences, coordinate Associates and orders, and maintain high service standards across food and beverage, while guiding a team on daily execution.

The role emphasizes on-site leadership, shift decisions, and maintaining safety and policy compliance to deliver memorable customer service at every interaction.