Shift Lead: Elevate Customer Experiences

Talentify; Bedford (IN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to keep the shift on track and help deliver memorable customer experiences. You will lead on-site operations, supervise Associates, and drive productivity while ensuring safe, compliant service.

Responsibilities include coordinating customer interactions and orders, enforcing policies, and managing stock, cash handling, and vendor check-ins. The role offers a 4-day work week option with competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to keep the shift on track and help deliver memorable customer experiences. You will lead on-site operations, supervise Associates, and drive productivity while ensuring safe, compliant service.

Responsibilities include coordinating customer interactions and orders, enforcing policies, and managing stock, cash handling, and vendor check-ins. The role offers a 4-day work week option with competitive pay and comprehensive benefits.