Shift Leader: Drive-Thru Ops & Team Coach (Flexible Hours)

guernseysonic; Doniphan (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager in Doniphan, MO to lead and develop the team, drive sales, and control costs across shifts. You will follow standard operating policies and supervise drive-in staff to ensure outstanding customer service and product quality.

The role requires prior restaurant management experience, strong leadership and communication skills, and the ability to manage multiple tasks while complying with health and safety regulations.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Restaurant management

Leadership

Communication

Multi-tasking

Job description

Guernsey Sonic is seeking an Assistant Manager in Doniphan, MO to lead and develop the team, drive sales, and control costs across shifts. You will follow standard operating policies and supervise drive-in staff to ensure outstanding customer service and product quality.

The role requires prior restaurant management experience, strong leadership and communication skills, and the ability to manage multiple tasks while complying with health and safety regulations.