Shift Manager: Drive-Thru & Guest Experience

guernseysonic; Licking (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Guernsey Sonic in Missouri is seeking an Assistant Manager to lead drive-in operations, train staff, and ensure outstanding product quality and customer service while controlling costs during each shift.

You will follow standard operating policies, manage staffing levels, perform opening/closing duties, and resolve guest and employee issues, delivering a consistent, high-energy experience while upholding health, safety, and company standards.

Qualifications

• Experience: At least 2 years of restaurant management experience or 1 year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge/Skills: General restaurant or retail knowledge and basic computer, math, and reading skills.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Monitor and manage the drive-in’s costs, labor, and inventory during shift.
• Assist with preparation and maintenance of drive-in records.
• Comply with policies and enforce operational standards.
• Perform all station duties as necessary during shift.
• Regular attendance.

Skills

Restaurant management

Retail management

Shift management

Communication skills

Leadership

Job description

Guernsey Sonic in Missouri is seeking an Assistant Manager to lead drive-in operations, train staff, and ensure outstanding product quality and customer service while controlling costs during each shift.

You will follow standard operating policies, manage staffing levels, perform opening/closing duties, and resolve guest and employee issues, delivering a consistent, high-energy experience while upholding health, safety, and company standards.