Shift Leader & Operations Manager

guernseysonic; Portageville (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Guernsey Sonic in Portageville, MO is seeking an Assistant Manager to lead drive-in operations and develop staff to deliver outstanding product quality and customer service. The role emphasizes coaching, shift leadership, and adherence to SOPs to maintain cost control and high standards.

You will supervise and train employees, manage staffing, and ensure compliance with health and safety regulations while handling guest and employee concerns during shifts.

Qualifications

• 2+ years of restaurant management experience (or 1 year retail management) preferred.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Strong problem-solving, time-management, and conflict-resolution abilities.

Responsibilities

• Train, manage, direct, coach, and lead drive-in employees during shift.
• Lead drive-in operations to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/ concerns during shift.
• Handle employee issues/ concerns during shift.
• Monitor costs and inventory to maximize efficiency and quality.
• Assist with preparation and maintenance of drive-in records.
• Comply with company policies and procedures and safety standards.
• Perform station duties as necessary to meet standards.

Skills

Leadership

Communication

Multi-tasking

Problem solving

Time management

Decision making

Job description

Guernsey Sonic in Portageville, MO is seeking an Assistant Manager to lead drive-in operations and develop staff to deliver outstanding product quality and customer service. The role emphasizes coaching, shift leadership, and adherence to SOPs to maintain cost control and high standards.

You will supervise and train employees, manage staffing, and ensure compliance with health and safety regulations while handling guest and employee concerns during shifts.