Shift Leader: Drive Team Performance & Guest Service

Dunkin'; Paris (KY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Dunkin' in the United States seeks a Shift Leader to coach Restaurant Team Members, ensure Brand standards, and deliver great guest service during shifts. You set goals, assign tasks, and motivate with timely feedback to keep operations running smoothly.

The role requires prior leadership in retail or hospitality, basic computer skills, and fluency in English. You will help train staff, manage shifts, and handle customer issues to protect the brand's reputation.

Qualifikationen

• HS Diploma or GED preferred.
• Experience leading teams in retail, restaurant or hospitality.
• Proven ability to manage daily store operations including opening/closing, cash handling, deposits, and controls.

Aufgaben

• Coach restaurant team members to achieve brand standards and guest service.
• Support Restaurant Manager in meeting goals and execution.
• Ensure brand standards for food/beverage prep and service.
• Communicate shift priorities and results to team.
• Create shift deployment plans for adequate coverage.
• Provide timely, constructive feedback to staff.
• Delegate tasks to ensure smooth workflow and resources.
• Support training of team members as needed.
• Oversee safety, security, and profitability policies during shifts.
• Manage inventory throughout the shift.
• Handle customer complaints and emergencies.
• Monitor attendance and adherence to policies.

Kenntnisse

Leadership

Customer service

Communication

Cash handling

Problem solving

Team mentoring

Training

Time management

Ausbildung

HS Diploma or GED preferred

Tools

POS systems

Basic computer skills

Jobbeschreibung

Dunkin' in the United States seeks a Shift Leader to coach Restaurant Team Members, ensure Brand standards, and deliver great guest service during shifts. You set goals, assign tasks, and motivate with timely feedback to keep operations running smoothly.

The role requires prior leadership in retail or hospitality, basic computer skills, and fluency in English. You will help train staff, manage shifts, and handle customer issues to protect the brand's reputation.