Shift Lead: Elevate Service & Team Performance

Dunkin'; Laredo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in the United States is seeking a Shift Leader to coach Team Members, ensure Brand standards, and deliver excellent guest service. You will set shift goals, assign tasks, and provide timely feedback to strengthen execution on the floor.

Responsibilities include enforcing food safety, managing inventory, and training staff while maintaining a positive, team-focused environment. Great communication and leadership are essential.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Team motivation

Communication

Problem solving

Training

Customer service

English fluency

Job description

Dunkin' in the United States is seeking a Shift Leader to coach Team Members, ensure Brand standards, and deliver excellent guest service. You will set shift goals, assign tasks, and provide timely feedback to strengthen execution on the floor.

Responsibilities include enforcing food safety, managing inventory, and training staff while maintaining a positive, team-focused environment. Great communication and leadership are essential.