Shift Leader: Drive Team Performance & Guest Experience

Dunkin'; London (OH); Presencial; USD 17.000 - 22.000; Tempo integral

Resumo da vaga

Dunkin' is seeking a Shift Leader to supervise restaurant Team Members during your shift, ensuring brand standards and fast, friendly service. You will support the Restaurant Manager, assign tasks, coach staff, handle cash, monitor inventory, and resolve guest issues while maintaining food safety and operational controls.

This on-site role requires leadership, reliability, and strong English communication, with opportunities to develop supervision skills in a busy Dunkin' environment.

Qualificações

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.

Responsabilidades

• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Handle customer complaints, conflicts, and emergencies, and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensure franchisee cash policies are followed.
• Communicate shift priorities, goals and results to restaurant team members.

Conhecimentos

Leadership experience

Customer service

Team coaching

Communication skills

English proficiency

Formação

High School Diploma or GED

Ferramentas

Basic computer skills

Descrição da vaga

Dunkin' is seeking a Shift Leader to supervise restaurant Team Members during your shift, ensuring brand standards and fast, friendly service. You will support the Restaurant Manager, assign tasks, coach staff, handle cash, monitor inventory, and resolve guest issues while maintaining food safety and operational controls.

This on-site role requires leadership, reliability, and strong English communication, with opportunities to develop supervision skills in a busy Dunkin' environment.