Shift Leader — Drive Service & Team Excellence

Baskin-Robbins; Missouri City (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure execution of Brand standards during shifts. You will set goals, assign tasks, and motivate the team, providing timely feedback to drive guest satisfaction.

The role focuses on leading by example, maintaining food safety, managing shift inventory, and coordinating with the Restaurant Manager to meet operational goals. Strong English fluency and prior leadership in retail or hospitality are preferred.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Basic computer skills

Fluent English

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure execution of Brand standards during shifts. You will set goals, assign tasks, and motivate the team, providing timely feedback to drive guest satisfaction.

The role focuses on leading by example, maintaining food safety, managing shift inventory, and coordinating with the Restaurant Manager to meet operational goals. Strong English fluency and prior leadership in retail or hospitality are preferred.