Shift Leader: Drive Service & Team Performance

Baskin-Robbins; Boca Raton (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members, ensure Brand standards, and deliver outstanding guest service during your shift. You will assign tasks, monitor operations, handle scheduling, and support the Restaurant Manager in achieving daily goals while maintaining food safety and cash controls.

Strong communication, coaching skills, and a positive attitude are essential as you lead a fast-paced team and ensure guest satisfaction across peak hours.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Basic computer skills

Fluent English

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members, ensure Brand standards, and deliver outstanding guest service during your shift. You will assign tasks, monitor operations, handle scheduling, and support the Restaurant Manager in achieving daily goals while maintaining food safety and cash controls.

Strong communication, coaching skills, and a positive attitude are essential as you lead a fast-paced team and ensure guest satisfaction across peak hours.