Shift Leader: Drive Service, Standards & Team Growth

Baskin-Robbins; Sunset Corners (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Baskin-Robbins brand is seeking a Shift Leader to coach team members, ensure brand standards, and deliver guest service during your shift. You’ll assign tasks, monitor operations, and drive performance in a fast-paced setting.

You will support the Restaurant Manager, manage inventory and cash handling, and help train staff while maintaining food safety and quality standards throughout every shift.

Qualifications

• Basic computer skills for point-of-sale and scheduling.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

The Baskin-Robbins brand is seeking a Shift Leader to coach team members, ensure brand standards, and deliver guest service during your shift. You’ll assign tasks, monitor operations, and drive performance in a fast-paced setting.

You will support the Restaurant Manager, manage inventory and cash handling, and help train staff while maintaining food safety and quality standards throughout every shift.