Shift Leader: Drive Sales, Service & Store Success

MINISO USA; Arcadia (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in Arcadia, CA is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering excellent customer service in a fast-paced environment. You will help with cash handling, opening/closing, replenishment, merchandising, and promoting the membership program to boost loyalty, while maintaining store standards and achieving KPIs.

The role requires a high school diploma, 1+ years as a keyholder or supervisor in retail, strong leadership, and a

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as a keyholder, supervisor or shift leader in retail.
• Strong leadership and customer service skills.
• Basic knowledge of retail operations and POS systems.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Assist store manager in training and developing sales associates.
• Support daily operations: replenishment, fronting, maintenance, cash handling, merchandising.
• Open and close the store; ensure safety and cleanliness.
• Process sales transactions accurately on POS.
• Promote MINISO USA membership program to foster loyalty.
• Support loss prevention and adhere to company policies.
• Maintain a positive and energetic store environment.

Skills

Leadership

Training & Coaching

Customer Service

Cash Handling

POS Systems

Store Operations

Multitasking

Education

High School Diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Arcadia, CA is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering excellent customer service in a fast-paced environment. You will help with cash handling, opening/closing, replenishment, merchandising, and promoting the membership program to boost loyalty, while maintaining store standards and achieving KPIs.

The role requires a high school diploma, 1+ years as a keyholder or supervisor in retail, strong leadership, and a