Shift Leader: Drive Sales, Service & Store Ops

MINISO USA; Palo Alto (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in Palo Alto, CA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will handle cashiering, opening/closing, merchandising, and cash management while actively promoting the store’s membership program to foster loyalty.

You will lead by example on sales, guest engagement, and loss prevention, ensuring a safe, clean, and inviting shopping environment for customers and team members alike.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Multitasking

POS systems

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale systems

Job description

MINISO USA in Palo Alto, CA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will handle cashiering, opening/closing, merchandising, and cash management while actively promoting the store’s membership program to foster loyalty.

You will lead by example on sales, guest engagement, and loss prevention, ensuring a safe, clean, and inviting shopping environment for customers and team members alike.