Retail Shift Leader: Lead, Train & Drive KPIs

Miniso; Arcadia (CA); Hybrid; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in Arcadia, CA is seeking a Shift Leader to assist the Store Manager with daily store operations, train associates, and ensure exceptional customer service. This role supports KPIs, store standards, and various operational tasks including cashiering, opening/closing, merchandising, cash management, and shipment processing.

The Shift Leader also promotes the store’s membership program to foster customer loyalty.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as keyholder, supervisor, or shift leader in retail preferred.
• Experience with POS systems and cash handling is desirable.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist the store manager in training and developing sales associates.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance and stock levels; implement visual merchandising updates.
• Open and close the store, ensuring cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adherence to company policies.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Customer service

Training

POS systems

Cash handling

Merchandising

Operations

Teamwork

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Arcadia, CA is seeking a Shift Leader to assist the Store Manager with daily store operations, train associates, and ensure exceptional customer service. This role supports KPIs, store standards, and various operational tasks including cashiering, opening/closing, merchandising, cash management, and shipment processing.

The Shift Leader also promotes the store’s membership program to foster customer loyalty.