Shift Leader: Drive Sales & Customer Experience

MINISO USA; Los Angeles (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Los Angeles to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and promotions, and promote the store's loyalty program.

This role requires 1+ year(s) in a supervisory retail position, a high school diploma or equivalent, and the ability to travel between store locations as needed.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

POS systems

Cash handling

Multitasking

Store operations

Communication

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

MINISO USA is seeking a Shift Leader in Los Angeles to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and promotions, and promote the store's loyalty program.

This role requires 1+ year(s) in a supervisory retail position, a high school diploma or equivalent, and the ability to travel between store locations as needed.