Shift Leader: Drive Sales, Lead Team & Elevate Service

Minis; West Arcadia (CA); On-site; USD 2,480,000 - 2,893,000; Full time

Job summary

MINISO USA in West Arcadia, CA is seeking a Shift Leader to assist the Store Manager with daily store operations and training of associates. You will support KPI achievement, customer engagement, and cash handling while promoting the store’s membership program to build loyalty.

The role requires strong leadership, multi-tasking in a fast-paced environment, and experience with POS systems. Eligible candidates will have 1+ years in a supervisory capacity within retail.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

POS systems

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

MINISO USA in West Arcadia, CA is seeking a Shift Leader to assist the Store Manager with daily store operations and training of associates. You will support KPI achievement, customer engagement, and cash handling while promoting the store’s membership program to build loyalty.

The role requires strong leadership, multi-tasking in a fast-paced environment, and experience with POS systems. Eligible candidates will have 1+ years in a supervisory capacity within retail.