Shift Leader: Drive Sales & Customer Experience

MINISO USA; West Arcadia (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in California seeks a Shift Leader to support daily store operations, train associates, and deliver exceptional customer service. This role helps the Store Manager drive KPIs, merchandising, cash management, and shipment processing to ensure a vibrant store.

You will promote the loyalty program, lead by example on the sales floor and at the register, and professionally resolve customer concerns while upholding company policies.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership and customer service skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

Skills

Leadership

Customer service

Cash handling

Merchandising

POS systems

Education

High school diploma

Associate degree preferred

Tools

Point-of-Sale systems

Job description

MINISO USA in California seeks a Shift Leader to support daily store operations, train associates, and deliver exceptional customer service. This role helps the Store Manager drive KPIs, merchandising, cash management, and shipment processing to ensure a vibrant store.

You will promote the loyalty program, lead by example on the sales floor and at the register, and professionally resolve customer concerns while upholding company policies.