Shift Leader: Drive Sales, Lead Team & Store Ops

MINISO USA; Burbank (CA); Presencial; USD 25.000 - 29.000; Jornada completa

Descripción de la vacante

MINISO USA in California is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive store KPIs, maintain standards, handle cash and merchandising, and assist with shipments while promoting the store's membership program.

The role emphasizes leadership, teamwork, and a positive, energetic environment. You will open/close the store, resolve customer concerns professionally, and participate in

Formación

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates to enhance product knowledge and customer engagement.
• Open and close the store, ensuring safety, cleanliness, and cash handling.
• Open to travel between MINISO USA store locations as needed.
• Escalate issues to Store Manager when necessary and support loss prevention.

Responsabilidades

• Assist the Store Manager with daily operations and merchandising.
• Provide excellent customer service and resolve issues professionally.
• Process transactions accurately using POS systems.
• Train associates on product knowledge and store procedures.
• Support promotions and inventory replenishment.

Conocimientos

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems knowledge

Retail operations knowledge

Educación

High school diploma or equivalent

Associate degree preferred

Herramientas

POS systems

Descripción del empleo

MINISO USA in California is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive store KPIs, maintain standards, handle cash and merchandising, and assist with shipments while promoting the store's membership program.

The role emphasizes leadership, teamwork, and a positive, energetic environment. You will open/close the store, resolve customer concerns professionally, and participate in