Shift Leader: Drive Sales, Lead & Train Retail Team

MINISO USA; Irvine (CA); Vor Ort; USD 25.000 - 29.000; Vollzeit

Zusammenfassung

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional service. You will drive KPI performance, ensure store standards, manage cashiering, opening/closing, merchandising, and cash handling while promoting the membership program to build loyalty.

The role requires strong leadership, ability to multitask in a fast-paced retail environment, and willingness to travel between locations as needed.

Qualifikationen

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Aufgaben

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Kenntnisse

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

Customer service

POS systems knowledge

Ausbildung

High school diploma or equivalent

Associate degree preferred

Jobbeschreibung

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional service. You will drive KPI performance, ensure store standards, manage cashiering, opening/closing, merchandising, and cash handling while promoting the membership program to build loyalty.

The role requires strong leadership, ability to multitask in a fast-paced retail environment, and willingness to travel between locations as needed.