Store Shift Leader: Drive Sales & Customer Experience

Minis; Cumming (GA); On-site; USD 21,000 - 23,000; Full time

Job summary

MINISO USA is seeking a Shift Leader who assists the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, maintain store standards, and support tasks from cashiering to shipments.

The role emphasizes leadership, visual merchandising, cash handling, and promoting the store’s membership program to foster loyalty and create memorable experiences for guests and the team.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as keyholder, supervisor, or shift leader.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalated issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Travel between stores

Education

High school diploma

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader who assists the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, maintain store standards, and support tasks from cashiering to shipments.

The role emphasizes leadership, visual merchandising, cash handling, and promoting the store’s membership program to foster loyalty and create memorable experiences for guests and the team.