Shift Leader: Drive Sales & Customer Experience

MINISO; Little Rock (AR); Presencial; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPI attainment, oversee cashiering, opening/closing duties, merchandising, and cash management while promoting the store’s membership program to boost loyalty.

You will lead by example on the sales floor, train associates on product knowledge, and ensure visual standards are maintained.

Formación

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail preferred.
• Ability to travel between store locations as needed.

Responsabilidades

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring recovery and compliance with safety and operational procedures.
• Resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and adhere to company policies to prevent loss.
• Maintain a professional attitude and enthusiasm aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Conocimientos

Leadership

Customer service

Training

Cash handling

POS systems

Merchandising

Communication

Conflict resolution

Educación

High school diploma or equivalent

Associate degree

Herramientas

POS systems

Descripción del empleo

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPI attainment, oversee cashiering, opening/closing duties, merchandising, and cash management while promoting the store’s membership program to boost loyalty.

You will lead by example on the sales floor, train associates on product knowledge, and ensure visual standards are maintained.