Shift Lead: Guest Experience & Team Performance

Baskin-Robbins; Martinsburg (WV); On-site; USD 18,000 - 23,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach crew members, set priorities, and ensure brand standards are met during shifts. You will guide teammates, support training, and foster a friendly guest experience.

The role requires supervisory experience, English fluency, and reliable communication. A high school diploma or equivalent is preferred, with basic computer skills for daily operations.

Qualifications

• Fluent in English is required.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Strong math and written communication skills.
• Basic computer skills for daily operations.
• HS diploma or equivalent preferred.

Responsibilities

• Work in a team environment, provide coaching and clear shift priorities.
• Maintain operational excellence by upholding brand standards, safety, and guest satisfaction.
• Drive profitability by meeting goals and executing store standards and marketing initiatives.

Skills

Fluent in English

Restaurant or supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent (pre

Education

High School diploma or equivalent

Job description

Baskin-Robbins is seeking a Shift Leader to coach crew members, set priorities, and ensure brand standards are met during shifts. You will guide teammates, support training, and foster a friendly guest experience.

The role requires supervisory experience, English fluency, and reliable communication. A high school diploma or equivalent is preferred, with basic computer skills for daily operations.