Shift Leader: Drive Guest Experience & Team Excellence

Zax LLC; Newberry (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free Meals On Shift

50% Off Meals Off Shift

Flexible Schedule

Early Access to Pay

Opportunities to Advance

Medical, Dental, Vision Insurance

401(k) with Employer Match

Disability Insurance (Short & Long)

Job summary

Zax LLC is seeking a Shift Leader to manage the product, process, and people required to execute a shift. You will supervise team members, address guest complaints, and ensure operational standards are met to deliver great guest experiences.

The role requires leadership and strong communication, along with the ability to train and coach staff, manage tasks, and uphold safety and quality standards on every shift.

Qualifications

• Demonstrates leadership qualities and organizational skills.
• Excellent interpersonal and verbal communication abilities.
• Ability to multi-task and manage time effectively.
• Conflict resolution skills and customer service focus.

Responsibilities

• Lead and supervise shift operations, assign tasks, and respond to guest concerns.
• Train, coach, and develop team members to meet company standards.
• Ensure food quality, safety, and cleanliness per guidelines.
• Monitor equipment, inventory, and opening/closing procedures.
• Resolve guest complaints in a friendly and professional manner.

Skills

Leadership

Communication

Multi-tasking

Conflict resolution

Tools

Restaurant software

Job description

Zax LLC is seeking a Shift Leader to manage the product, process, and people required to execute a shift. You will supervise team members, address guest complaints, and ensure operational standards are met to deliver great guest experiences.

The role requires leadership and strong communication, along with the ability to train and coach staff, manage tasks, and uphold safety and quality standards on every shift.