Shift Leader: Drive Great Guest Service | Weekly Pay

Baskin-Robbins; Nahor (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Completive Weekly Pay

Employee Meals

Medical and Dental Insurance with 100%

Job summary

Baskin-Robbins is seeking a Shift Leader to coach Crew Members, assign tasks, and drive excellent guest service on each shift. The role focuses on achieving operational standards while maintaining a positive, fast-paced atmosphere.

You will deploy staff, support training, and ensure compliance with safety, cleanliness, and cost controls. The position emphasizes teamwork, communication, and delivering a great guest experience in a franchise setting.

Qualifications

• Fluent English required for guest interactions.
• Strong math and writing skills are needed.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Focus on guest needs and delivering results is essential.
• Ability to coach teams and communicate clearly on shift.
• Comfort with enforcing standards and safety procedures.

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Math skills

Writing skills

Restaurant/retail supervision

Guest focus

Results orientation

Problem solving

Team leadership

Job description

Baskin-Robbins is seeking a Shift Leader to coach Crew Members, assign tasks, and drive excellent guest service on each shift. The role focuses on achieving operational standards while maintaining a positive, fast-paced atmosphere.

You will deploy staff, support training, and ensure compliance with safety, cleanliness, and cost controls. The position emphasizes teamwork, communication, and delivering a great guest experience in a franchise setting.