Shift Leader — Customer Service & Store Ops

Royal Farms; Frederick (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Farms is seeking a Team Leader in Maryland to supervise store operations, customer service, and shift management while on duty. You will act as the Person in Charge in the absence of a senior manager and help drive sales, product availability, and safety standards.

The role emphasizes coaching staff, managing POS, training teammates, and maintaining store appearance and compliance with company SOPs. Candidates should demonstrate leadership and reliability at the Frederick location.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee store operations as Person in Charge when no senior manager is present.
• Perform shift tasks including POS transactions and cash handling.
• Coach and support team members in delivering friendly, knowledgeable service.
• Train team members to ensure consistent execution of operational standards.
• Maintain food service programs, safety, and store cleanliness.
• Ensure compliance with policies, procedures, and safety requirements.

Skills

Team Leadership

Customer Service

Store Operations

Education

High School diploma or GED

Job description

Royal Farms is seeking a Team Leader in Maryland to supervise store operations, customer service, and shift management while on duty. You will act as the Person in Charge in the absence of a senior manager and help drive sales, product availability, and safety standards.

The role emphasizes coaching staff, managing POS, training teammates, and maintaining store appearance and compliance with company SOPs. Candidates should demonstrate leadership and reliability at the Frederick location.