Store Leadership Pro: Customer‑Focused Operations Lead

ViziRecruiter,LLC.; Owings Mills (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Royal Farms in Maryland is seeking an experienced Assistant Store Manager to support the Store Manager, lead shifts, and coach a team delivering our world-famous food service experience every day. This full-time, on-site role emphasizes people leadership, operations, and community engagement in a fast-paced retail environment.

You will supervise associates, manage daily tasks, ensure policy compliance, and drive sales through outstanding customer service.

Qualifications

• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership and ability to supervise teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with prioritization and delegation.
• ANSI Food Safety Manager Certification preferred.

Responsibilities

• Support the Store Manager in daily store operations.
• Lead shifts and develop a high-performing retail team.
• Provide coaching and feedback to team members.
• Address customer escalations and ensure high service standards.
• Ensure compliance with policies, procedures, and safety standards.
• Monitor store performance and contribute to short- and long-term strategies.

Skills

Leadership

Team supervision

Customer service

Communication

Training and development

Problem solving

Education

High school diploma or GED

Associate’s degree

Tools

POS systems

Job description

Royal Farms in Maryland is seeking an experienced Assistant Store Manager to support the Store Manager, lead shifts, and coach a team delivering our world-famous food service experience every day. This full-time, on-site role emphasizes people leadership, operations, and community engagement in a fast-paced retail environment.

You will supervise associates, manage daily tasks, ensure policy compliance, and drive sales through outstanding customer service.