Store Team Lead: Customer Experience & Operations

Royal Farms; Dundalk (MD); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Dundalk, MD seeks a Team Leader to manage complete store operations during on-duty hours and act as the person in charge when a senior manager isn’t present. You will help with customer service, product availability, food service execution, safety, shift management, and vendor care.

You’ll train and coach team members, ensure safety and cash-control standards, and drive store performance while supporting the management team to maximize sales and customer satisfaction.

Qualifications

• Must have strong written, verbal, and interpersonal communication skills.
• Demonstrated strong supervisory and organizational skills.
• Demonstrated leadership abilities.
• Customer service orientation and ability to mentor teammates.
• Must be at least 18 years old.

Responsibilities

• Ensure outstanding customer service by greeting and assisting customers and maintaining high service standards.
• Coach and support team members to deliver friendly, knowledgeable service.
• Oversee shift operations as Person in Charge when needed; coordinate team tasks in real time.
• Adhere to cash control standards and perform POS transactions as required.
• Maintain food service and beverage programs, quality, safety, and merchandising.
• Keep store clean and organized; report maintenance issues promptly.
• Uphold safety, security, and operational procedures; train new team members.
• Supervise store employees in the absence of a senior leader.

Skills

Communication skills

Supervisory skills

Leadership

Interpersonal skills

Education

High school diploma or GED

Job description

Royal Farms in Dundalk, MD seeks a Team Leader to manage complete store operations during on-duty hours and act as the person in charge when a senior manager isn’t present. You will help with customer service, product availability, food service execution, safety, shift management, and vendor care.

You’ll train and coach team members, ensure safety and cash-control standards, and drive store performance while supporting the management team to maximize sales and customer satisfaction.