Shift Leader — Customer Service & Ops

Auntie Anne's; York (York County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Wellness Services

401(k) with Generous Match

Flexible Hours

Promotion From Within

Discounted Meals

Free Branded Swag

Safety Shoe Purchase Program

Gym Membership Discounts

Access to Advanced Pay

Lifestyle and Wellbeing Benefits

Tips

Job summary

Auntie Anne's is seeking a Shift Manager to act as the leader in the absence of the Store Manager or Assistant Manager for the duration of the shift. Responsibilities include directing crew activities, ensuring product quality, handling customer needs, and overseeing opening/closing procedures.

The role emphasizes supervising staff, maintaining safety standards, and managing cash handling while ensuring smooth daily operations.

Qualifications

• Must display leadership and communication abilities.
• Develop strong interpersonal relations and stay organized.
• Basic math skills and ability to use a calculator.
• Dependable transportation and reliable contact by phone.
• Must be at least 18 years old.

Responsibilities

• Supervise Crew Members and coordinate shift duties.
• Direct and coordinate activities, including breaks.
• Monitor product quality and customer service; address issues.
• Open and close procedures; manage daily maintenance tasks.
• Manage store funds, issue drawers, and run reports.
• Assist in training and evaluating staff.

Skills

Leadership

Communication

Interpersonal skills

Organization

Mathematics

Phone accessibility

Tools

Calculator

Job description

Auntie Anne's is seeking a Shift Manager to act as the leader in the absence of the Store Manager or Assistant Manager for the duration of the shift. Responsibilities include directing crew activities, ensuring product quality, handling customer needs, and overseeing opening/closing procedures.

The role emphasizes supervising staff, maintaining safety standards, and managing cash handling while ensuring smooth daily operations.