Shift Leader - Customer Experience & Store Ops

Auntie Anne's; San Clemente (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tipped position

Employee discount

Job summary

Auntie Anne's is seeking a Supervisor to act as the store lead in the absence or direction of the General Manager for the duration of the assigned shift. The ideal candidate is energetic, responsible and a team player, with a background in customer service and cash handling.

All locations and positions are tipped roles. The supervisor will oversee Crew Members, manage cash, and ensure adherence to procedures while maintaining high customer service standards.

Qualifications

• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Must be able to stand for extended periods.
• Evenings, weekends and holidays required.

Responsibilities

• Direct and coordinate the activities of Crew Members including breaks.
• Monitor product quality and adherence to proper operating procedures.
• Ensure opening and/or closing procedures are performed and maintenance completed.
• Responsible for store funds during shifts including cash handling and drawer management.
• Assist in training new employees as directed by Manager.

Skills

Customer service

Cash handling

Team leadership

Shift supervision

Education

High school diploma or equivalent

Job description

Auntie Anne's is seeking a Supervisor to act as the store lead in the absence or direction of the General Manager for the duration of the assigned shift. The ideal candidate is energetic, responsible and a team player, with a background in customer service and cash handling.

All locations and positions are tipped roles. The supervisor will oversee Crew Members, manage cash, and ensure adherence to procedures while maintaining high customer service standards.