Shift Leader — Customer Service & Operations

Applegreen Travel Plazas; Hillsdale (NJ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Employee Referral Bonus

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams, ensure top-tier customer service, and maintain brand standards and food safety across the plaza. You will train new team members, manage cash handling, and support opening/closing routines while meeting policy requirements.

The role requires flexible scheduling, standing for long periods, and the ability to lift up to 40 pounds.

Qualifications

• Cash handling experience required.
• Shift supervisor or leadership experience preferred.
• Strong customer service skills.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership experience

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams, ensure top-tier customer service, and maintain brand standards and food safety across the plaza. You will train new team members, manage cash handling, and support opening/closing routines while meeting policy requirements.

The role requires flexible scheduling, standing for long periods, and the ability to lift up to 40 pounds.