Shift Leader - Customer Experience & Team Training

Applegreen Travel Plazas; Hackensack (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams, ensure top customer service, and uphold brand standards and food safety. You will train new team members and monitor compliance with cash handling policies.

The role requires standing for extended periods and flexible scheduling, including nights, weekends, and holidays. Join a team that values pace, passion, and performance while delivering exceptional traveler experiences.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service and resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate POS system and process payments following all cash handling policies.
• Ensure proper food handling procedures, including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Perform various kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and upsell products.
• Maintain knowledge of products and services available in the plaza.
• Assist in training of new team members.
• Follow brand standards, food safety requirements, and all company policies.

Skills

Cash handling

Customer service

Leadership experience

Tools

POS system

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams, ensure top customer service, and uphold brand standards and food safety. You will train new team members and monitor compliance with cash handling policies.

The role requires standing for extended periods and flexible scheduling, including nights, weekends, and holidays. Join a team that values pace, passion, and performance while delivering exceptional traveler experiences.