Shift Leader: Customer Experience & Training

Applegreen Travel Plazas; Kenilworth (NJ); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services seeks a Shift Supervisor to lead team members on shift, ensure outstanding customer service, and enforce brand standards and food safety. You will train new hires and monitor cash handling compliance.

You will perform POS transactions, manage opening and closing tasks, stock and prep items, and stay knowledgeable about products offered in the plaza while actively cross-selling. Flexibility to work various shifts is expected.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen‑related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Shift leadership

Customer service

Job description

Applegreen USA Welcome Centers Central Services seeks a Shift Supervisor to lead team members on shift, ensure outstanding customer service, and enforce brand standards and food safety. You will train new hires and monitor cash handling compliance.

You will perform POS transactions, manage opening and closing tasks, stock and prep items, and stay knowledgeable about products offered in the plaza while actively cross-selling. Flexibility to work various shifts is expected.