Shift Lead — Customer Experience & Operations

Applegreen Travel Plazas; Point Pleasant Beach (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401k with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Employee Referral Bonus

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead shifts, ensure high customer service, and uphold brand and safety standards across all duties. You will train new team members and monitor cash handling compliance while driving performance on the plaza.

The role requires standing for extended periods and flexibility to cover days, nights, weekends, and holidays, with opportunities for growth and comprehensive benefits including PTO and scheduling flexibility.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer complaints.
• Complete opening, daily and closing procedures and checklists.
• Operate POS system and process payments following cash handling policies.
• Ensure proper food handling including wrapping, labeling, dating, stocking and temperature checks.
• Assist with kitchen tasks including prepping, thawing, cooking, packaging and cleaning.
• Stock, clean and sanitize workstation and equipment.
• Actively cross-sell and upsell products.
• Maintain knowledge of products and services offered.
• Assist in training new team members.
• Follow brand standards, food safety requirements, and company policies.
• Inform plaza leadership of observations or problems.
• Perform additional duties as assigned.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead shifts, ensure high customer service, and uphold brand and safety standards across all duties. You will train new team members and monitor cash handling compliance while driving performance on the plaza.

The role requires standing for extended periods and flexibility to cover days, nights, weekends, and holidays, with opportunities for growth and comprehensive benefits including PTO and scheduling flexibility.