Shift Leader — Customer Experience & Team Coach

Wawa, Inc; Ruther Glen (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

ESOP

401(k) Matching

Education Assistance

Store Discounts

Paid Time Off

Parental Leave

Wellness Programs

Job summary

Wawa, Inc in Virginia is seeking a Team Supervisor to lead the shift, steer execution, and ensure memorable customer experiences. As the senior on site, you’ll drive operations, make key decisions, and keep the store running smoothly.

You’ll handle customer inquiries, coordinate with Associates, manage inventory and safety protocols, and support performance with coaching and recognition. The role offers a 4-day work week option and a comprehensive benefits package including medical, 401(k), and

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem-solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc in Virginia is seeking a Team Supervisor to lead the shift, steer execution, and ensure memorable customer experiences. As the senior on site, you’ll drive operations, make key decisions, and keep the store running smoothly.

You’ll handle customer inquiries, coordinate with Associates, manage inventory and safety protocols, and support performance with coaching and recognition. The role offers a 4-day work week option and a comprehensive benefits package including medical, 401(k), and