Shift Lead: Customer Experience & Team Growth

Wawa, Inc; Lawrenceburg (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Tuition Reimbursement

401(k) Plan

Medical/Dental/Prescription Coverage

Flexible Spending Accounts

Paid Time Off

Paid Parental Leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead on busy shifts, ensure smooth operations, and deliver memorable customer experiences. You will guide Associates, coordinate with customers and orders, and enforce store policies to maintain safety and efficiency.

The role offers a 4‑day work week option, competitive hourly pay, and a range of comprehensive benefits. Strong communication and problem-solving skills are essential for success in this fast-paced environment.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates to drive productivity.
• Enforce safety, security, and store policies, including crisis protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Store operations

Job description

Wawa, Inc. is seeking a Team Supervisor to lead on busy shifts, ensure smooth operations, and deliver memorable customer experiences. You will guide Associates, coordinate with customers and orders, and enforce store policies to maintain safety and efficiency.

The role offers a 4‑day work week option, competitive hourly pay, and a range of comprehensive benefits. Strong communication and problem-solving skills are essential for success in this fast-paced environment.