Shift Lead – Customer Experience & Operations

Wawa, Inc; Yeagertown (PA); On-site; USD 54,443,000 - 73,415,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences. You’ll drive execution as the senior on site, making key decisions to keep everything running seamlessly.

You’ll handle customer inquiries, guide Associates, and enforce store policies while overseeing safety, inventory, and cash handling. The role includes flexible shifts and a 4-day work week option, with a competitive hourly range and shift differential.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability for weekends and holidays.
• Supervisory experience in retail, food service, or fuel is a plus.
• Excellent communication, problem solving and relationship-building skills.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders to deliver efficient food and beverage service.
• Provide direction, feedback, and recognition to Associates to drive productivity.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Communication

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences. You’ll drive execution as the senior on site, making key decisions to keep everything running seamlessly.

You’ll handle customer inquiries, guide Associates, and enforce store policies while overseeing safety, inventory, and cash handling. The role includes flexible shifts and a 4-day work week option, with a competitive hourly range and shift differential.