Shift Leader: Customer Experience & Team Performance

Wawa, Inc; Okeechobee (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences.

As the on-site senior leader, you’ll drive execution, provide guidance, and enforce store policies while coordinating with Associates and customers to maintain quality service. The role emphasizes leadership, communication, and problem-solving skills, with a competitive hourly wage and a potential 4-day work week option to balance work and life.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication skills

Leadership

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences.

As the on-site senior leader, you’ll drive execution, provide guidance, and enforce store policies while coordinating with Associates and customers to maintain quality service. The role emphasizes leadership, communication, and problem-solving skills, with a competitive hourly wage and a potential 4-day work week option to balance work and life.