Shift Leader: Coach, Delight Guests, Drive Sales

Dunkin'; New York (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Dunkin' seeks a Shift Leader to coach crew members, set shift goals, and ensure hospitality and brand standards throughout operations. You will motivate the team, assign tasks, and celebrate successes while delivering a friendly guest experience.

Candidates should have restaurant, retail, or supervisory experience, strong math/writing abilities, and basic computer skills. Must be 18+ with a high school diploma or equivalent preferred.

Qualifications

• Fluent in English (verbal and written).
• Restaurant/retail/supervisory experience preferred.
• Good math and writing abilities.
• Basic computer literacy for point-of-sale and tasks.

Responsibilities

• Lead a shift by coaching crew members and assigning tasks.
• Ensure brand standards, guest experience, and safety procedures are followed.
• Support training of crew and provide timely feedback.
• Help drive sales goals and ensure products meet brand standards.

Skills

Fluent in English

Math skills

Writing skills

Basic computer skills

18 years or older

Education

High School diploma or equivalent

Job description

Dunkin' seeks a Shift Leader to coach crew members, set shift goals, and ensure hospitality and brand standards throughout operations. You will motivate the team, assign tasks, and celebrate successes while delivering a friendly guest experience.

Candidates should have restaurant, retail, or supervisory experience, strong math/writing abilities, and basic computer skills. Must be 18+ with a high school diploma or equivalent preferred.