Shift Leader

McAlister's Deli | Vernon Hills; Vernon Hills (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

McAlister's Deli | Vernon Hills is seeking an Hourly Manager to support daily restaurant operations and guest experiences. The role assists in directing shifts when senior management is absent, upholds food quality, safety, sanitation, and maintains standards.

You will help manage labor costs, supervise FOH and BOH, train new hires, handle guest comments, and open/close the restaurant as needed. A high school diploma or equivalent is required, with a focus on teamwork and guest service.

Qualifications

• High School Diploma or equivalent required.
• Experience in restaurant operations preferred.
• Strong customer service and teamwork skills.

Responsibilities

• Provide supervision during assigned shifts.
• Direct operations to ensure quality, service, cleanliness, safety, and sanitation.
• Manage FOH/BOH shift responsibilities and labor costs.
• Address guest comments and complaints.
• Open and close restaurant in absence of upper management.
• Assist in training team members.

Skills

Supervision & Shift Leadership

Guest Experience

Labor Cost Control

Team Communication

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Benefits:

• Employee discount
• Flexible schedule

Education:

High School Diploma or equivalent