Shift Leader

McAlister Inc; Moline (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister's Deli in Moline, IL is seeking an Hourly Manager to assist in daily restaurant operations, supervise shifts, and ensure top food quality, service, cleanliness and safety.

You will help manage both FOH and BOH, control labor costs, handle guest feedback, train new staff, enforce uniforms, cash handling, and assist in opening/closing in the absence of senior management. Benefits include employee discount, flexible schedule and PTO.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive guest experience and atmosphere for team members and guests.
• Manage FOH and BOH shift responsibilities to help control labor costs.
• Monitor speed of service to maintain a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards of product quality and cleanliness.
• Assist in ongoing training of team members and new hires to ensure procedures are followed.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• Perform all other duties as assigned by management.

Skills

Supervision

Customer service

Labor controls

Cash handling

Training

Team leadership

Education

High School Diploma

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location