Shift Leader

Ontario Trillium Foundation; Gurnee (IL); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

N/A is seeking a Team Leader/Hourly Manager to assist in daily restaurant operations, supervise shifts, and ensure high standards of food quality, service, cleanliness, and safety. This role includes handling guest issues, training staff, and opening/closing the restaurant when needed.

The position focuses on maintaining efficiency, guest satisfaction, and adherence to policies while supporting management in daily tasks and cost control. A flexible schedule and onsite work are expected.

Qualifications

• Experience supervising shifts preferred.
• Strong customer service and guest relations skills.
• Ability to manage front-of-house and back-of-house operations.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive experience for guests and team members.
• Manage both FOH and BOH shift responsibilities to control labor.
• Monitor speed of service to maintain guest satisfaction.
• Handle guest comments and complaints.
• Oversee daily shifts to uphold standards of quality and cleanliness.
• Assist in training team members and new hires.
• Enforce uniform policy and standards.
• Ensure cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• All other duties as assigned.

Skills

Supervision

Guest experience

Labor cost management

Cash handling

Training

Customer service

Education

High School Diploma or equivalent

Tools

POS system

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Benefits:

• Employee discount
• Flexible schedule

Education: High School Diploma or equivalent